Grievances & Complaints: Ensuring Hospitals Compliance with the CMS CoPs, Joint Commission, DNV Standards & OCR
Recorded Webinar | Laura A. Dixon | From: Sep 12, 2023 - To: Dec 31, 2023
Hospitals that accept Medicare or Medicaid reimbursement must comply with the CMS Conditions of Participation. The grievance standards for acute hospitals are in the patient rights section of the Conditions of Participation manual. Although there is no similar section for Critical Access Hospitals, and the requirements for acute hospitals do not apply to CAHs, those facilities should have policies and procedures to address patient rights, including any grievance or complaint.
Also to be discussed is the federal law enforced by the Office of Civil Rights requirements under Section 1557 of the Affordable Care Act. A hospital must still have a grievance procedure and compliance coordinator to investigate any grievances alleging noncompliance with this law including discrimination.
This program will also discuss the Joint Commission standards on complaints and DNV Healthcare on grievances and how their standards crosswalk to the CMS grievance interpretive guidelines.
Staff should be aware of and follow the hospital grievance and complaint policy. The policy should be approved by the board. Staff should be educated about the policy. This program will cover what is now required to be documented in the medical record.
This program will cover the following:
Who Should Attend:-